Returns & Refunds

Customers may exercise applicable UK cancellation rights for eligible online purchases. Products returned because you have changed your mind must remain unopened and otherwise eligible for return.

For hygiene reasons, Prestige Beauty does not accept change-of-mind returns once a jar, bottle or protective product seal has been opened. This does not affect statutory rights where goods are faulty, damaged, incorrect or not as described.

Contact Prestige Beauty Co before posting a return. Once the return is authorised, send it according to the instructions provided and retain proof of posting.

Authorised returns should be sent to:

This is the returns address only. It is not the registered office of PRESTIGE BEAUTY GROUP LTD.

If an item arrives damaged, email Prestige Beauty with your order number and photographs that clearly show the damage.

Once damage on arrival is verified, Prestige Beauty will arrange a full replacement at no additional cost.

admin@prestigebeautyco.com

For an incorrect, faulty or misdescribed item, contact Prestige Beauty with your order details and a clear description of the problem. Nothing on this page limits your statutory rights.

Any refund will be handled according to the applicable UK consumer law, the circumstances of the return and the payment process used for the order. Confirmed information about the refund will be provided when the return request is assessed.

Email Prestige Beauty before posting any return. Include your order number and the reason for the return so the appropriate instructions can be provided.

admin@prestigebeautyco.com